PAYMENT: Payment can be made in various ways: Credit card, Paypal or Bank transfer IN A COMPLETELY SAFETY WAY
SHIPMENT: Packages are generally dispatched within 2-3 weeks (3-5 weeks for big chandeliers) according with the availability of the product and are shipped via Express Courier.
The courier will be chosen by us according to the final destination and the transport will take from 24 to 48 hours for shipments throughout Italy, and from 48 to 120 hours for shipment in the other countries (the times vary depending on the final destination).
Please notify us an address where the carrier can find always someone who can collect the goods (relatives, friends, workplace) .
When you receive the goods you are required to inspect the package integrity and notify any problems to the carrier before sign the receipt.
Special care is taken to protect fragile objects, boxes are amply sized and your items are well-protected.
TRANSPORT BREAKAGES: When you receive the goods you have 3 days from the delivery date to check out the integrity of the product, in case of breakages please contact us immediately at the number +39 041 5170450 (or by e-mail: firstname.lastname@example.org) and we will inform you on how to proceed in order to replace the damaged parts as quickly as possible and without additional costs.
When the purchases are made by telephone or via internet, the final consumer (consumers that purchase for purposes that are unrelated to their own business) has the possibility to exercise the right of withdrawal. They are excluded from the right to cancel purchases made by retailers, wholesalers and companies
Within 10 days from delivery date, the consumer can exercise the right of withdrawal and can return the purchased goods to the seller and he can be refunded of the purchase price within 30 days. The shipping charges for returning the goods are not subjected to be refunded.
The selling contract between the customer and MT ILLUMINAZIONE S.R.L. is concluded in Italy and regulated by Italian law. The local jurisdiction is exclusively that of the Court of Dolo (Ve).
Return Policy: All products are sold as described in the web site and for the purposes intended. Unauthorized returns will not be accepted. The refunds will cover the entire amount paid. Authorized returns will be collected at the address indicated by the customer. All returned goods must be in a brand new condition otherwise it will be sent back to the customer that will be charged for the full cost. We must be informed of the intention to exercise the withdrawal right within 10 days from delivery date and all Authorized returns will be refunded within 10 days from the date we receive the goods back. We are not responsible for wrong electrical connection. In case of any doubt please consulting a qualified technician. All customized products are not returnable.
Causes of withdrawal: The customer may cancel an order in the following cases
PRIVACY Your privacy is protected in accordance with current law (as specified in the Terms and Conditions section). The data controller is MT ILLUMINAZIONE S.R.L. - Via VII Strada, 8 30030 - Fossò (ve) Italy.
COMPLAINTS Any complaint must be addressed to MT ILLUMINAZIONE S.R.L. Via VII Strada, 8 - 30030 Fossò (Ve) Italy. For any information you can contact the following telephone numbers +39 041 5170450 - +39 041 5161189 Fax +39 041 5179553 – e-mail: email@example.com